This Privacy Policy describes how Hermone Feminine Care (“we”, “our”, “us”) collects, uses, processes, stores, and protects your Personal Data in connection with our services.
1. Definition of Personal Data
“Personal Data” refers to any information that identifies you directly or indirectly. This includes, but is not limited to:
- Name
- Identification details
- Contact number, email address, mailing or billing address
- Date of birth
- Payment or bank information
- Information submitted through registration forms, booking forms, or questionnaires
- Details shared during treatments or consultations
- Photos, images, or videos voluntarily provided or taken with your consent
- Any information collected from your interactions with our platforms
2. Sources of Personal Data
We may collect your Personal Data from the following sources:
- Forms completed online or offline
- Registration or booking through our website or digital platforms
- Social media interaction (following, messaging, commenting, or subscribing to our pages)
- Participation in events, workshops, promotions, or activities
- Information you voluntarily provide during your treatments or visits
3. Purpose of Collection and Processing
Your Personal Data may be used for one or more of the following purposes:
Service & Operational Purposes
- Creating and managing your customer profile
- Scheduling and managing appointments
- Issuing payment receipts and processing transactions
- Providing treatment-related communication and support
- Internal administrative, compliance, and record-keeping purposes
- Improving our service quality and customer experience
Marketing & Communication (With Consent)
With your permission, we may use your Personal Data to:
- Send newsletters, service updates, promotions, and announcements
- Invite you to workshops, events, or activities
- Conduct surveys, collect feedback, or analyse service satisfaction
You may opt out at any time.
4. Consent for Photos & Videos
Any photos, images, or videos taken during treatments, events, or promotional activities will only be used with your explicit consent.
You have the right to decline without affecting your service quality or experience.
5. Disclosure to Third Parties
Where necessary and appropriate, we may share your Personal Data with:
- Technical or digital service providers (e.g., booking systems, email systems)
- Accountants, legal advisors, or consultants (only if required)
- Event collaborators or partners assisting with service delivery
We do not sell, rent, or trade your Personal Data under any circumstances.
6. Data Storage & Protection
We take reasonable steps to safeguard your Personal Data, including:
- Storing physical records in secure areas with limited access
- Storing digital records in secure systems accessible only by authorized personnel
- Following appropriate confidentiality and data-handling practices
Although we are a small company and do not use enterprise-level, paid firewall systems or encryption technologies, we remain committed to responsible data handling.
7. Your Responsibility
To help protect your Personal Data, we encourage you to:
- Keep your personal devices, accounts, and passwords secure
- Avoid submitting sensitive information over public Wi-Fi networks
- Notify us immediately if you suspect your information may be compromised
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our official communication channels.
If future changes require additional consent, we will notify you accordingly.
9. Data Deletion Requests
You may request the deletion of your personal data at any time.
To do so, please contact us at:
Email: info@hermonefemininecare.com
We will process your request within a reasonable timeframe.